Recently I purchased a VIP package for my 75 year old father that is a massive fan of Alan Jackson. Over all he enjoyed the performance and to get to shake Alan's hand in the meet and greet was a high light. However, the evening was detracted by several issues...
The lack of time spent with Alan during the meet and greet (less than 2 minutes) process was much shorter than expected. After paying for the privalige of meeting Alan, to only have a photo and no time to talk was very dissapointing for him.  I was surprised and dissapointed for my father to hear that Alan didn't even sign anything for him either during this meet and greet. To have some of the murchandise signed that came with the package should've been included considering the amount of money we paid (I understand he got a presigned photo of Alan, but a signature takes less than 5 seconds). Then during the show Alan was willing to sign murchandise on stage for people who got close enough (Those people didn't pay for that privilage). My father said he tried to get to the stage but being the age that he is, obviously couldn't due to the pushing and shoving that people were doing.
I was also dissapointed and a bit angry to hear that people from behind my father were able to come up the front of the stage and stand in front of people who paid for the privalige of better seats. Allowing this to happen dramatically reduced the value of the seat that I purchased for my father. As a result, he could only see Alan from the waist up, and depending on where Alan was on the stage, my Dad struggled to see him at all and had to stand himself. For an elderly person, to have to do this with the seat he had is unnacceptable.
 
Overall my Dad said that he had a good time, but he mentioned these points and because of that, it obviously effected him and detracted from the evening.
 
Just thought I'd let you know and give you some feed back on what paying customers are thinking.
(The show was in Brisbane, Australia on 27 Sep 13 at the entertainment centre)